Local Delivery Service
Within 40 miles from our warehouse in Brooklyn. ( zip code 11211 )
Scheduled delivery appointment with customer. ( Mon - Sat / 9 am - 9 pm ) - we usually ask for a 2 to 3 hour window appointments
Most deliveries are within 1 to 5 business days
We offer our FREE White Glove service in all 5 Boroughs of NYC for any order over $500.
( optional ) Same Day or Next Day Rush* Service Available for an additional fee
We offer Shipping USA, we also offer free local delivery service (NYC and Some Parts Of NJ Only, where drivers can bring the merchandise into your home and assemble it. To utilize this service simply write in the comments section of the order form that you want to utilize the delivery service and specify if you have an elevator building or how many flights of stairs you have. All delivery charges are paid directly to the driver at the completion of the delivery. We contact you with quotes before we schedule delivery day.
All merchandise is shipped out in a box with instructions on how to assemble the goods.
Non-Local Delivery (United States)
Other non-local deliveries scheduled for shipment by carrier by phone, so please leave your secondary number in case when we cannot reach you at primary number. You must provide a daytime phone number, the carrier will not schedule the final delivery until they speak with you by phone. Moderno works hard to find the best price for shipping to your area by working with multiple carriers. Normal deliveries will arrive in two to four weeks.
All orders will be professionally packaged and if needed, crated to ensure they arrive in the pristine new condition you desire. In the rare event damage does occur in shipping it is the customers responsibility to open and inspect their order to ensure it is damage free upon arrival. All damage must be noted on the freight bill in order for you to receive prompt replacement. Please also call us or e-mail to notify us of said damage so we can begin the replacement process as quickly as possible at no charge to you. Please take the arrival of your shipment seriously as we want you to love the experience of shopping with Moderno as much as you are going love your new furniture. Packing materials and other packing expenses are already factored into the shipping price. We take great pride in our packing and shipping precautions. Your larger furniture pieces will arrive on a pallet to prevent "manhandling" which is the most common cause of damage to furniture.
Shipping - Truck Freight
These products are too heavy/large to ship via the small package delivery services (e.g. DHL, FedEx) so it will be sent to you via truck freight. Truck freight is different than standard DHL, FedEx or US Mail in that you will be responsible for carrying the product from the back of the truck into your house (or wherever it's going).
The most important thing to remember about truck freight is that you MUST inspect the package at the time of delivery. If the box has any damage, or if there is any reason for you to be at all concerned about damage, please write "PRODUCT DAMAGED" clearly on the sheet that they ask you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem.
If you are ordering a very large item, please keep in mind that you may need a couple of people to help unload it. Alternatively, most truck freight companies offer additional services to help you move items from the truck into your house. Once we email you the tracking information you can contact the shipper directly to inquire about additional services. You would be responsible for directly paying the truck freight carrier for any additional services.
Credit Card Orders
Please be advised we DO verify all information with your bank. If you give us billing information that does not match the banks records, we will call you and ask for the correct info. If you are shipping to somewhere other than your billing address, we will call the bank and see if you have that address listed with them as an alternate shipping address. If you do not, we will not ship. ALL INFORMATION PROVIDED BY YOU MUST MATCH THE BANKS RECORDS. Sometimes, your bank will not verify this information or they will be closed. When this happens, there WILL be a delay until everything matches in the system. This is for our safety as well as yours.
Most of our products are in stock at vendor warehouses for fast shipment. You may cancel your order and receive no penalties before your order ships to our warehouse or within 24 hours after order is placed.
If your order has already arrived at our Shipping Warehouse and ready to be shipped, a 20% restocking fee will apply to your order if you wish to cancel.
If your order has already shipped from our warehouse, any cancellations or shipment refusals will be considered "Returns". As with a return, the customer will be responsible for actual freight BOTH ways in addition to the 20% restocking fee. Bear in mind, actual freight returned may be higher than freight we originally charged based on additional fuel surcharges and labor, residential pick-up circumstances, etc.
Customer satisfaction is our top priority. We want you to be completely satisfied with your purchase. If you need to return or exchange the item, please contact us within 7 days of receipt of your purchase. Items must be returned in new, unused condition, and in its original packaging. This product is subject to a restocking fee if returned for reasons other than damage. A credit will be issued upon proof of return shipping and inspection of the item less a 20% restock fee and any return shipping costs. The restock fee may be waived if exchanging for another item of same or greater value.
It is solely the responsibility of the customer to transport returned merchandise to the store. We can arrange a delivery service to pick up merchandise that needs to be returned or exchanged for an additional fee which is paid directly to the delivery service. For a quote, please call (877) 336-1144
Due to variations in photography, monitors, and lighting, we cannot guarantee that the finish of the order will be exactly as pictured. Imperfections or variations in the grain, color, or sheen may occur naturally in wood as well the dying/tanning process of leather. As a result, these naturally occurring characteristics are not viewed as damages or defects.
Items not eligible for returns:
Custom orders ( i.e. products that are built to order or any item labeled non-returnable )
Special purchases, including: clearance items, inventory sales items, custom quotes, special discounts, etc.
Any item that has been assembled, installed, modified or used in any way.
Any item that is not in resalable condition.
Any item not accompanied by a Return Merchandise Authorization Number issued by All Furniture USA.
Any floor samples are final sales and cannot be exchanged or returned.
Please do not discard furniture packaging until you are certain there is no damage to the furniture. No furniture can be exchanged or refunded without its original factory packaging.
It is important that you inspect the furniture for damages upon delivery, if an item is found defective at this time, we will repair or replace it at no cost to you, If the damage is found after the delivery service leaves, we can still repair or replace that item but we will charge you for the delivery service.
For damages unnoticed at the time of delivery, we require that you notify us in writing and send us photographs via e-mail within 24 hours following the receipt of your order. If the damages are not promptly and fully noted and reported, we cannot cover your replacements free of charge. We will work with you to best remedy the situation at our discretion. This can consist of replacing the defective item or repair. Most manufacturer defects are very minor in nature and can be easily fixed by a professional furniture medic using the same quality control solutions inducted at the factory. Customer satisfaction is our top priority.
We reserve the right to repair and/or replace items in question on a case by case scenario. PLEASE NOTE: if you do not contact us within 24 hours of delivery that a product is damaged or has missing pieces, your claim will be null and void. Any returns, repairs, or replacements after this time shall be at the buyer's expense.
Any refund issued will be in the same manner as they were received. Payments by cash or check will be issued as a refund check from our company within 5-10 business days of your cancellation.
All of the above policies have been established to ensure that moderno.ecrater.com can continue to provide our valued customers with the best possible services at the lowest possible prices.
By ordering over the phone, or online, you agree to all of our policies stated.
For more information please call :